Welcome to the official Rules page for The Pokies 114. We are the team responsible for testing and maintaining the gaming experience on this platform. This document explains, in clear language, how our service works, what we expect from players and what players can expect from us. Our results and procedures below are based on hands-on testing, audits we perform regularly, and compliance reviews by our internal team.
The Pokies 114 is operated by a company registered under number 3-102-841524, with registered operations in Costa Rica. Since our establishment in 2021 we have focused on providing a competitive and safe online gaming environment, supported by modern software and rigorous compliance. We comply with applicable regulatory guidance and maintain processes designed to meet recognised industry standards.
These Rules apply to all users accessing The Pokies 114 via desktop, mobile, tablet or other internet-capable devices. By creating an account and using our platform you accept these Rules in full. If you do not accept any part of these Rules you must stop using the platform immediately.
We tested every stage of the player journey: registration, deposit, gameplay, bonus claims, and withdrawals. Our testing shows our systems are stable and our customer service responds within published timescales. Where tests revealed gaps or potential player confusion, we updated interface guidance and these Rules to remove ambiguity.
Only persons meeting all of the following may use The Pokies 114:
When you open an account with The Pokies 114 we will ask for accurate personal information including your full name, date of birth, email address and telephone number. We require truthful information; providing false information is a breach of these Rules.
We may request documents to verify your identity, address and payment methods. Common documents include government-issued ID, a recent utility bill and a copy of the payment card used. Our testing shows verification requests are typically resolved within 48 to 72 hours when documents are clear and complete.
One account per player is permitted unless we explicitly authorise multiple accounts. Attempts to use multiple accounts to claim bonuses or manipulate promotions will lead to suspension, cancellation of winnings and permanent account closure in serious cases. Only one account is permitted per credit card number.
Deposits are processed once we receive confirmation from the relevant financial service. The time a deposit appears in your account depends on the payment method and provider. Typical behaviours we observed during testing:
You must use payment methods registered in your own name except where we have expressly authorised an exception. We may ask for proof of ownership for any payment method used.
We process withdrawal requests as quickly as possible, but actual receipt by your bank or payment provider depends on third parties. If you are concerned about timing, contact our customer support for an update. We retain the right to delay or withhold a payout pending verification of identity or transaction history.
We do not charge internal withdrawal fees; however, your bank or card issuer may charge fees for receiving funds. As a reminder, The Pokies 114 is not a deposit-taking financial institution — account balances do not earn interest and we do not provide banking services beyond the transfer of gaming funds.
To comply with anti-money laundering standards we implement minimum wagering requirements before certain funds may be withdrawn. Our tests confirmed these playthrough rules are applied consistently. Example requirements are listed below:
| Payment Method | Minimum Playthrough | Notes |
|---|---|---|
| PayID / Direct Bank Transfer | 1x | Standard for verified direct transfers. |
| Credit / Debit Card | 3x | Credit and debit card deposits typically require a higher playthrough to reduce fraud risk. |
| E-wallets and Other Methods | Varies | Specific methods will show playthrough requirements at the time of deposit. |
These playthroughs apply to the deposited amount only. Promotional bonus funds are subject to separate wagering conditions detailed in the terms for each promotion.
Our promotions are designed to enhance entertainment value. Bonuses and promotions have specific terms that must be followed. During our testing we review promotion mechanics to ensure they are fair and clearly stated. Key rules:
Fair play is a cornerstone of our service. Using bots, automated play scripts, or coordinating with others to collude and manipulate outcomes is strictly forbidden. Our monitoring systems detect suspicious patterns; where manipulation is suspected, we may void affected bets and suspend or close accounts. We will escalate cases involving criminal activity and cooperate with law enforcement where required.
Occasionally technical problems can affect gameplay or displayed outcomes. If a game malfunction occurs, we ask players not to take advantage of the situation and to report the issue to support immediately. We will investigate with our technology partners and determine appropriate remediation, which may include refunding affected funds, voiding bets or restoring balances. All decisions in such cases are at our sole discretion after investigation.
We may suspend or close accounts and withhold funds if we suspect breach of these Rules, fraudulent activity, money laundering, or unauthorised use. Our suspension or termination decisions follow a review by our risk and compliance team. Evidence-based action will be taken and, where appropriate, funds will be returned after verification. In severe cases we may report activity to relevant authorities.
We promote safe play. Our platform includes tools to help manage gambling behaviour which we tested for usability. Tools and support include:
Our team can provide information on support organisations and, where necessary, intervene to limit access when we identify risky play patterns.
We collect personal data necessary for identity verification, fraud prevention, and account management. Data is stored securely and processed in accordance with applicable law. We undertake regular security audits and apply industry-standard encryption and controls. For detailed privacy practices, please see our Privacy Notice (available on the site). During testing we review data request procedures to ensure prompt response to player inquiries.
If you have a complaint about any aspect of your account or a transaction, please contact customer support. We aim to acknowledge complaints quickly and resolve them as soon as possible. If a dispute cannot be resolved internally, we will explain escalation options and any external bodies that may hear complaints depending on applicable jurisdiction and regulatory framework.
By using The Pokies 114 you accept that gambling involves risk and that we are not liable for any financial loss arising from play except where we have acted negligently in the operation of our service. We will endeavour to operate fairly, but are not responsible for losses caused by problems outside our reasonable control, including third-party payment processors, connectivity issues or regulatory changes.
Prohibited behaviour includes, but is not limited to:
We use a mix of automated monitoring and manual review by our compliance team. Our testing shows these systems reliably detect suspicious patterns such as rapid bet placement, inconsistent stake sizes and coincident activity across multiple accounts. When a potential breach is flagged we perform a documented review and communicate findings to the player where appropriate.
To be transparent, here are anonymised examples from our internal test cases that shaped these Rules:
We reserve the right to update these Rules at any time to reflect changes in law, regulation, or operation. When we make material changes we will notify players by the methods available in your account or on the website. Continued use after such changes constitutes acceptance of the revised Rules.
If you need help interpreting these Rules or require assistance with your account, please contact our support team via the support channels listed in your account area. Our agents are trained to handle account issues, verification questions and complaints; they will escalate more complex matters to our compliance and operations teams.
By using The Pokies 114 you confirm that you have read, understood and accepted these Rules. We encourage players to play responsibly and to contact support for any clarification. Our regular audits and the tests referenced throughout this document are part of our commitment to provide a safe, reliable and transparent gaming environment.
These Rules are effective immediately and form part of the legally binding agreement between you and The Pokies 114. Please retain a copy for your records and review periodically for updates.
We continually monitor performance and compliance. Our testing and remediation results show consistent improvements in player protection and transaction integrity. Thank you for choosing The Pokies 114 — play responsibly.
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